Step By Step To Order

We will keep you informed of your order status until delivery is complete. Please refer to the details below for more information:

  1. Customize Your Doll - Choose the options to create your unique doll.
  2. Add to Cart - Click “Add to Cart” to add your doll to your order.
  3. Place Order - Review your order details in the cart, click “Process to Checkout,” and ensure the shipping address is accurate before making the payment.
  4. Confirmation Email - After you place your order, you will receive a confirmation email containing a breakdown of your order.
  5. Contact Us - Through Whatsapp or Wechat to confirm your order, and let us know your preferred payment method.
  6. Make Payment -  Full payment or pay a 60% deposit.
  7. Production Begins - After we receive your confirmation, we will commence production and keep you informed about the progress. You have a 24-hour grace period to make any last-minute changes.
  8. Your Doll is Finished - Once your doll production is complete, we will conduct a thorough quality control check and take photographs for your approval (known as factory photos). The production time for TPE Dolls is typically 5-7 workdays, while Silicone Dolls can take 2-4 weeks, depending on the brand.
  9. Photos & Video Approved by You - Upon receiving your approval of the factory photos.
  10. Make Payment - Pay the remaining 40% balance if you choose to pay by split payment option.
  11. Discreet Packaging & Shipping - Your doll will be discreetly packaged and shipped as soon as possible. You will receive a tracking number within 3-5 days of dispatch.
  12. Package Delivery - Upon receiving your package, please verify that everything is included. If something is missing, contact us immediately.

---------------------------------------------------


我们将在订单交付完成之前随时向您通报订单状态。请参考以下详细信息：

  1. 定制您的娃娃 - 选择选项来打造您独一无二的人偶产品。
  2. 加入购物车 - 点击“加入购物车”将您的人偶产品添加到订单中。
  3. 下订单 - 在购物车中查看订单详情，点击“继续结账”，确保在付款之前确保运送地址准确无误。
  4. 确认邮件 - 下单后，您将收到一封包含订单细节的确认邮件。
  5. 联系我们 - 通过WhatsApp或WeChat与我们联系，确认您的订单，并告诉我们您选择的付款方式。
  6. 付款 - 全额支付或支付60%的订金。
  7. 生产开始 - 在收到您的订单确认后，我们将开始生产并随时通报进展情况。您有24小时的宽限期来进行任何最后一刻的更改。
  8. 您的人偶订单已完成 - 一旦您的订单生产完成，我们将进行彻底的质量检查并为您拍摄照片以供您作为确认（工厂实拍照片/视频）。 TPE人偶的生产时间通常为5-7个工作日，而硅胶人偶则可能需要2-4周，具体取决于品牌厂家。
  9. 照片和视频获得您的确认以及批准 - 在收到您对工厂照片/视频的确认批准后。
  10. 付款 - 如果您选择分期付款选项，则支付剩余的40%余额。
  11. 保密包装和发货 - 您的人偶产品将被包装并尽快发货。您将在发货后3-5天内收到跟踪号码。
  12. 包裹交付 - 收到包裹后，请验证一切产品配件是否包括在内。如果有遗漏的物品，请立即联系我们。